Home » Domain Names » Managing Whois or Contact Details of Domain Names

Managing Contacts from within the Customer Control Panel

Domain Name Contacts may be created and managed independent of domain names as well, directly from within the Control Panel.

Note

The Contact details of a domain name is typically modified from the Order Information view of individual domain names.

Additional Information

Modifying Contact details from the Domain Name Management interface

Adding a Contact

  1. Login to your Control Panel. 1

  2. In the Menu, point to Domains -> Domain Registration -> Contact Management and then click Add.

  3. Select the type of Contact you wish to add and provide the details for this Contact.

    Note

    • Contacts are of the following types:

      • General Contact: This contact corresponds to the 4 Contacts (Registrant, Administrative, Technical and Billing) associated with most of the top-level domain names like .COM, .NET, etc..

      • .EU Contact: This type of Contact is specific to a .EU domain name only.

      • .UK Contact: This type of Contact is specific to a .UK domain name.

      • .CN Contact: This type of Contact is specific to a .CN domain name.

      • .CO Contact: This type of Contact is specific to a .CO domain name.

      • .CA Contact: This type of Contact is specific to a .CA domain name.

    • The Add Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • .EU Contact

        • .CO Contact

        • .CA Contact

      • Chinese characters in case of .CN Contact (Contact Type).

    • Modifying any information of the Registrant Contact for a .NZ (Anchor: nzaddrules) domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

    • In case of a .CA (Anchor: caaddrules) domain name, the following is relevant:

      • A Registrant Contact can be either an Individual or a Company.

        Administrative and Technical Contacts can only be Individuals.

        There is no Billing Contact in a .CA domain name.

      • You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

      • Upon Registration and Transfer of a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

        Similarly, upon assigning a new Registrant for a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

      Additional Information

      .CA Domain Name Rules/Requirements

    • While the system permits adding multiple Contacts with the same Name, Company Name, Address, etc., it is not recommended, as it may lead to confusion while registering domain names and/or managing Contacts in the future.

  4. Click Add to complete the process.

Contacts thus added can be viewed from the Contact List page which can be accessed by pointing to Domains -> Domain Registration -> Contact Management in the Menu, and then clicking List. This Contact can be chosen to represent one or more type of Contact for a domain name during the Registration process.

Modifying a Contact

  1. Login to your Control Panel. 2

  2. In the Menu, point to Domains -> Domain Registration -> Contact Management and then click List.

  3. Click the Contact Id link of the Contact you wish to modify.

  4. Click the Modify button.

  5. Modify the details as required and click Submit to save the changes.

Note

  • Modifying the details of a particular Contact in this way will result in change of Contact details for all domain names using this Contact.

  • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

    • Accented characters in case of the below Contact Types:

      • .EU Contact

      • .CO Contact

      • .CA Contact

    • Chinese characters in case of .CN Contact Contact Type.

  • If you select a a different Contact for the Registrant Contact of a .NZ (Anchor: nzdbrules) domain name, then this will result in the same Contact being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

  • In case of a .CA (Anchor: cadbrules) domain name, the following is relevant:

    • A Registrant Contact can be either an Individual or a Company.

      Administrative and Technical Contacts can only be Individuals.

      There is no Billing Contact in a .CA domain name.

    • The .CA Registry validates what information is specified in the Name field of any .CA Contact

      Additional Information

      List of Valid Contact Names for both Individuals and Company Names (Non-Individual)

    • Upon Registration and Transfer of a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

      Similarly, upon assigning a new Registrant for a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

    • Upon assigning a new Registrant for a .CA domain name, you need to:

Answerable.com
Description Registrant Type
Canadian citizen Individual
Permanent Resident of Canada Individual
Aboriginal Peoples (individuals or groups) indigenous to Canada Individual
Legal Representative of a Canadian Citizen or Permanent Resident Individual
Corporation (Canada or Canadian province or territory) Company (Non-Individual)
Government or government entity in Canada Company (Non-Individual)
Canadian Educational institution Company (Non-Individual)
Canadian Unincorporated Association Company (Non-Individual)
Canadian Hospital Company (Non-Individual)
Partnership Registered in Canada Company (Non-Individual)
Trade-mark registered in Canada (by a non-Canadian owner) Company (Non-Individual)
Canadian Trade union Company (Non-Individual)
Canadian Political party Company (Non-Individual)
Canadian Library, Archive or Museum Company (Non-Individual)
Trust established in Canada Company (Non-Individual)
Indian Band recognized by the Indian Act of Canada Company (Non-Individual)
Official mark registered in Canada Company (Non-Individual)
Her Majesty the Queen Company (Non-Individual)

  • select the I agree to the above agreement checkbox and click the Continue button.

    • Additional Information

    .CA Domain Name Rules/Requirements

    Modifying .US Nexus information associated with a Contact (Anchor: nexus)

    If you associate a Contact with a .US domain name, you must specify the necessary Nexus information for it. You can modify this information at any time, from the Customer Control Panel.

    To modify .US Nexus information associated with a Contact

    1. Login to your Control Panel. 3

    2. In the Menu, go to Domains -> Domain Registration -> Contact Management and then click List.

    3. Click the Contact Id link of the Contact you wish to modify. Then, click the Modify Nexus Information button.

    4. Specify the new Application Purpose and Nexus Category for the Contact, as appropriate and click Continue to save the changes.

    Additional Information

    Overview of .US domain names

    Modifying the CED details of a .ASIA domain name associated with a Contact (Anchor: CED)

    If you associate a Contact with a .ASIA domain name as its CED Contact, you must specify the necessary CED details for it. You can modify this information at any time, from the Customer Control Panel.

    To modify the CED Contact details associated with a Contact

    1. Login to your Control Panel. 4

    2. In the Menu, go to Domains -> Domain Registration -> Contact Management and then click List.

    3. Click the Contact Id link of the Contact you wish to modify. Then, click the Modify CED Details button .

    4. The existing CED details are displayed. You can modify them, as required.

    5. Click Continue to save the changes.

    Additional Information

    Overview of .ASIA domain names

    Deleting a Contact

    If a specific Contact is no longer required, you may delete the same by following the steps listed below:

    1. Login to your Control Panel. 5

    2. In the Menu, point to Domains -> Domain Registration -> Contact Management and then click List.

    3. Click the Contact Id link of the Contact you wish to delete.

    4. Click the Delete button and confirm the deletion.

    Note

    A Contact can be deleted only if it is:

    • not associated with any domain name, or

    • not used as a Default Contact under your account.

      Additional Information

      Setting Default Contacts

    1. 1. Login Instructions for Adding a Contact
    2. 2. Login Instructions for Modifying a Contact
    3. 3. Login Instructions for modifying .US Nexus information
    4. 4. Login instructions for modifying .ASIA CED details
    5. 5. Login instructions for Deleting a Contact