Moving or Pushing a Web Hosting Order from one Control Panel to another
You can move a Web Hosting Order along with all its related Services from your existing Customer Control Panel to another Customer, by following the
steps mentioned below:
Login to your Control Panel, Search for the domain name for which you have purchased this Hosting Order and go to the
Order Information view. 1
Note
If the Web Hosting (Web Services) Order is Suspended, you will have to first get it Unsuspended before proceeding further.
Click Move Services link on the top right-hand side of the screen, to initiate the process.
Here, you would have to mention the following details:
New Customer's ID: The Customer ID is a unique number associated with a Customer's Profile. If you do not know the
Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
New Customer's username: Mention the Customer Username (Email Address) of the Customer account where you wish to
move the Multi Domain Hosting Order.
Note
If you are moving the Web Hosting (Web Services) Order under a different Reseller, but have not created a Customer Account under that Reseller, you
need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.
You will encounter the below error messages in case:
the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:
Attention
The Customer username and Customer ID are not of the same Customer
the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:
Attention
Invalid Customer
Click the Move services to other Customer button.
Confirm that the Customer account to which you are moving this Multi Domain Hosting Package, is the one you really intend to and click the Confirm and Move button.
Note
If you purchased a Web Hosting (Web Services) Order for a .EU domain name Order already present in your Control Panel, then you need to first complete moving your .EU domain name
Order. Once the action of moving your .EU domain name Order is complete, you can move the Web Hosting (Web Services) Order to the new Customer by following the process explained above.
If you have purchased a Web Hosting (Web Services) Order for a .UK domain name Order already present in your Control Panel, then you can not move this Order.
Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Web Hosting (Web Services) Order for a Third level .
ME domain name Order already present in your Control Panel, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or
entity.
When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact.
If moving of your Web Hosting (Web Services) Order associated with a .TEL domain name Order already present in your Control Panel involves change of the Registrant Contact, then you need to
update the email address associated with the .TEL Hosting Control Panel for this domain name.
If you have purchased a Web Hosting (Web Services) Order for a .NZ domain name Order already present in your Control Panel, then you can not move this Order.
If you purchased a Web Hosting (Web Services) Order for a .CA domain name Order already present in your Control Panel, then you can not move either of the Orders,
since the associated .CA domain name can not be moved.
Attention
You may encounter an error while attempting to Move Services for a Web Hosting Order, if:
One or more Services for this domain name are currently being processed.
There is a Pending Invoice for any Service associated with this domain name.
There are one or more Services under another Customer
One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)
In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:
wait for the processing to complete, or
Cancel any Pending process.
You will encounter the below error in the case of attempting to Move / Push a Web Hosting Order to a deleted Customer's account:
New Customer's status prohibits this operation
In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Web Hosting Order away from the current Customer, you will have to add / create the
new Customer account.
